Regional Communications Center

Welcome

The Cumberland County Regional Communications Center (CCRCC) is a public safety emergency communications center. The CCRCC provides emergency and non-emergency dispatching service for many public safety agencies within Cumberland County and serves as the Public Safety Answering Point (PSAP) for 19 of the 28 communities within the County. As the PSAP for those communities, the CCRCC receives all 9-1-1 phone calls for those areas. 

If you are experiencing an emergency, dial 911
For non-emergencies dial 207-893-2810
Board of Directors

View All Agendas and Minutes
Agendas are available prior to the meetings. Minutes are available following approval.

Meeting Location
Communications Bunker, 22 High St., Windham, ME 04062

Board Members
View list of Board of Directors

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9-1-1 Questions

When should a caller use 9-1-1?

A person should only call 9-1-1 when there is an emergency that requires immediate action to save a life, to report a fire, or to stop a crime. For non- emergencies, the public should call  207-893-2810.

Text to 9-1-1

Text to 9-1-1 is now available in Maine.  A 9-1-1 voice call is always the fastest way to get the help, but if you can't, texting is your next best option

  1. Open a text box on your phone and enter the numbers 911 in the “To” field.
  2. Type the location of your emergency and a brief description of why you need help.
  3. Push “send.”
  4. Respond to any questions to the best of your ability.
  5. Pay attention to any instructions the dispatcher is giving you and do your best to follow them.

If you are driving, safely pull over the vehicle before texting!

Will emergency responders be able to find me?

Enhanced 9-1-1's addressing feature for wireline telephones help call takers to locate the caller and dispatch emergency services quickly to the scene. Call takers will always try to confirm the location of the emergency but this information is often difficult to obtain during a crisis. That is why it is critical that accurate addresses are available to Enhanced 9-1-1.

How do the deaf, hard of hearing and speech-impaired persons use Enhanced 9-1-1?

9-1-1 equipment has TTY capability and is ADA compliant. If the equipment detects TTY tones, it will automatically switch to TTY mode and immediately send out a greeting to the caller. The equipment can be manually switched to TTY mode with a keystroke, which facilitates the testing of silent calls.